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privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the “Site” known as Fresh Timber at www.freshtimber.co.za

personal information we collect

When you visit the Fresh Timber Site, we automatically collect certain information about you such as your name, email address and transactional data. We also collect certain device information, including information about your web browser, IP address, time zone,
and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. This personal information is also collected through contact forms, comments and analytics.

We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, please visit http://www.allaboutcookies.org. 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.  

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number. We refer to this information as “Order Information”. This information is used specifically to process your online order with Fresh Timber.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for
purposes, such as, to:

·        Send you information about your account and order

·        Respond to your requests, including refunds and complaints

·        Process payments and prevent fraud

·        Set up your account for our store

·        Comply with any legal obligations we have, such as calculating taxes

·        Improve our store offerings

·        Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day

how is your personal information used?

We use the Order Information collected, generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;
– Screen our orders for potential risk or fraud; and

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns)

sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information. You can also opt-out of Google Analytics.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use this information to contact you regarding updates on our offering to you (unless you have opted out from receiving marketing material from us).

We also use personal information to inform you of new features, special offers and promotional competitions offered by us (unless you have opted out from receiving marketing material from us).

To prevent your Personal Information from being used by Google Analytics you can install an opt-out browser add-on. In addition to this, you can view the Google Analytics Privacy Policy here: https://policies.google.com/privacy?hl=en_US

do not track

Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser. 

your rights

You have the following rights in respect of your Personal Information that we process.

– You may enquire from us whether we hold your Personal Information, (we will only provide you with this information when you provide us with adequate proof of your identity).

-Where necessary, you may request the correction or deletion of your Personal Information and/or object to, restrict or limit the processing of your Personal information.

– You may also object to using your Personal Information for purposes of direct marketing.

– You can exercise any of your rights listed above by sending an email to info@freshtimber.co.za.

If you want to change your email preferences, you can do so by updating your preference settings on the most recent email that you received from us.

Where we have reasonable doubt as to the identity of the person making an enquiry we may request additional information to confirm the identity of the person, such as an identity document, including a driver’s licence or passport. Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply. Should we determine that you are not entitled to exercise a specific right, we will provide you with the reasons why. Should we have reasonable grounds to believe that your Personal Information has been accessed or acquired by any unauthorised person, we will, as soon as is reasonably possible and lawfully required, notify the applicable regulator, as well as yourself, unless we are unable to establish the identity of the Personal Information that has been unlawfully accessed. 

data retention

We will keep your Personal Information for different periods of time depending on the use or purpose your Personal Information was provided or collected for, as well as your preferences regarding marketing and other correspondence. We will only keep your Personal Information for as long as necessary to fulfill the purposes set out in this Policy, unless:

Retention of the Personal Information is required or authorised by law; or if you have consented to the retention of the Personal Information. We will safely delete or destroy Personal Information which we are no longer required or not permitted to retain, or for which we do not have your consent

changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

If you require more information about our privacy practices, or if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@freshtimber.co.za or by phone on 078 5144 541